Human resource management (HRM) is a crucial part of any organization, simply because it handles all the internal operations related to employees and their careers. The use of AI in HR for managing employees is time saving as people don’t have to spend time on routine tasks, which means cost savings.
According to IQ Partners Inc, 80% of surveyed HR employees found that using HR technologies improved employee attitudes toward the company.
AI in HR communication delivers tremendous benefits such as better employee support, making employees feel better engaged with their careers and departments, etc.
What is HR Communication?
HR Communication is a process of communicating with employees, applicants, and other stakeholders. People often view HR as the department that takes care of payroll and benefits, but it is much more. It is the department that adds value to the business by using its knowledge of the company’s people to make effective decisions.
The key to efficient HR communication is having a clear understanding of your employees. By knowing their preferences, strengths, weaknesses, and ambitions you can use this information for mentoring and development as well as for keeping them happy and satisfied.
The function of HR communication is to convey information that has significance to human resources, such as corporate policies, social insurance policies, benefits, labor conditions, labor relations, etc. It also conveys other information that relates to the personnel system.
For example, company restructuring and organizational re-arrangement; development planning; implementation of control measures; developments and changes in relevant laws and regulations; recruitment and manpower plans; and welfare plans.
HR communication helps build employee collaboration, loyalty, consolidate and unite employee thinking, unify the enterprise’s image, improve corporate culture and enhance employees’ level of professionalism.
Why Choose AI in HR Communication?
The primary reason to choose AI in HR is that it can act as an intermediary between a company and its employee. In fact, AI can be used to bring on qualified employees, mentor employees, and deal with employee issues. This frees up HR staff to focus on other tasks and responsibilities.
In addition, an AI-powered HR chatbot is more than a blend of different communication channels and tools that work together to establish relevant and timely communication with employees. This helps build better connections with employees, improves engagement, and drives better business results.
Enhance employee experience: It is important to identify priority issues and include all stakeholders in the decision-making process. AI models work fantastic in all cases due to the annotation tool, which creates training data that, in turn, train the models. From my experience, it is key to take into account the expectations of employees who, as a priority, expect to be well-informed about their benefits and to have complete transparency on their career path. Through transparency and automation applied to the HR function, we can enhance employee experience and improve the recruitment process.
Data-driven decision-making: With an increasing number of organizations leveraging their data to make better decisions. Analyzing the data gleaned from various sources, and providing basic reporting facilities will help HR managers to make decisions. AI can bring more efficiency, speed, and accuracy to the decision-making process.
Connecting data with HR processes and activities can unlock virtual potential; it helps HR pros to make better decisions and assist them to automate more manual tasks. Big Data solutions can handle disparate data from multiple sources and provide better insights based on historical trends.
How AI is Transforming Internal & External HR Communication
With the artificial intelligence (AI) revolution, the internal human resources (HR) communications landscape is poised for a major change in how companies communicate effectively with their employees. AI and machine learning can effectively be used in hiring and in onboarding processes.
Now, let’s take a look at some of the ways AI is changing internal HR communication.
1. Employee communication
The goal of employee communication is to support the employees and make their lives easier by solving their problems, answering their questions, and informing them of the progress of certain processes.
In order to fulfill this important function, HR managers have to do a lot of different things. First of all, they have to be connected all the time, because issues can arise at any time. An AI-powered chatbot is a great tool for HR professionals to answer common questions faster and easier. It saves time and increases employee satisfaction levels.
2. Improving Onboarding Processes
To effectively onboard new employees, you need an effective employee onboarding process. Good employee onboarding can improve your conversion rates and productivity, while poor or absent employee onboarding can increase your training costs, turnover rates, and risk exposure.
There are lots of ways in which artificial intelligence can make HR and talent management more efficient and effective. Using intelligent algorithms to spot patterns in recruitment, organizational behavior, as well as employee training method and development, is set to transform the way employers attract, select, assess and develop employees.
3. Improve Employee Performance
The human resource department is just one of the departments that are taking advantage of the latest technology to answer the needs of their employees optimally.
Recently, there has been an increase in the use of artificial intelligence in HR to improve the overall performance of workers. Artificial Intelligence has distinct advantages over other methods such as expert systems and machine learning and that is why businesses have been adopting it for a number of years.
If you’ve got a sales team that isn’t doing as well as it should be then maybe it’s time to turn to AI (Artificial Intelligence). AI is being used by more than a few companies around the world to train and educate their employees.
4. Enhancement of Employee Experience
Company culture is important. You want your employees to love their job. If you’re able to foster strong company culture, then this will ensure that your employees are engaged and proud to be working for your company.
There is no doubt that AI can be your friend and actually help you with the day-to-day tasks for your employees, and make employees more productive.
Artificial Intelligence or AI is the science of making machines think like humans. It could be a game changer in Human Resource Management (HRM) and will enhance employee experience in terms of reducing process time, increasing productivity, and making employees’ lives more convenient.
5. Talent Acquisition
Every time a company goes to external sources via email with regard to their job post, the HR professional is left with a long list of resumes from outside candidates. The challenge arises when sifting through the long list of resumes in terms of finding one that suits the profiles and demands of the job post.
External HR communication is very significant for any organization. It helps companies in attracting real talents in a positive way. In this age of digital communication, you also need to consider how you can present your business positively to the external world through online channels like Facebook, YouTube, Instagram, Website, etc. Digital agencies can help you achieve your external communication goals.
Machine learning and AI technologies help HR professionals scan resumes and find the most suitable candidates within seconds. There are three important technologies that work together to accomplish this: Context-aware algorithms, natural language processing, and image processing.
Once a suitable candidate is found, AI technology can send them a confirmation email for the interview. This technology makes the HR external communication process much easier and faster.
6. Collecting Employee Feedback
One of the biggest issues in the human resource industry is that it’s hard to evaluate or get feedback from their employees. An AI-powered HR chatbot can make the process simple for HR professionals. It can be integrated with the website, apps, messenger, and various social channels to collect the employees’ feedback
The chatbot software uses machine learning algorithms to understand the context of the inquiry and then engage in a dialogue with the user to resolve their issues.
7. Providing Feedback to the Job Candidate
The truth is, it is extremely hard for HRM to say ‘yes’ or ‘no’ immediately after applicants submit their resumes online.
Job seekers go through tons of questions that need to be answered by HR professionals. However, answering all the questions is not easy as it sounds. It is quite challenging, at the same time, time-consuming.
A chatbot can help the human resource department to keep the applicants updated about their job application status, and interview process, ways to apply, as well as, job seekers can request guidance and instructions faster and easily.
8. Sharing Benefits and Company Policies
When it comes to job changes, applicants go through a lot of questions such as company culture, HR policy, benefits, office culture, learning opportunities, noticing period, and more. Repeatedly explaining these queries to the applications is inefficient. AI technology makes the procedures easier for both parties.
An AI chatbot can help the human resource department to automate the entire process which is helping the job seekers to know everything about the company before applying for a job. It also helps both parties by saving time and making better decisions.
Things to Consider in Deploying AI in HR
Finding accurate data: The data that AI analyzes include numbers from employee satisfaction surveys, performance reviews, and other sources like social media reactions and consumer behavior data from customer feedback apps. This data helps the technology to make decisions regarding hiring and retaining employees, employee training and development, talent acquisition, etc.
Using the right AI implementation: Another important step towards implementing the AI environment is to understand what the end goal of the system is. AI can be deployed in numerous ways, from chatbots to document analysis, but it is important to understand how it is being deployed and what the outcome of it will be.
Clarity: Clarity is vital in everything that we do. From the way we speak to the way we conduct business, transparency is of utmost importance. This is very true for Artificial Intelligence (AI) as well.
AI relies on a number of input factors for it to make accurate decisions. A big part of these factors is derived from data inputted into the AI system. This data can be text, images, videos, etc. If there isn’t enough data or this data isn’t clear, then there won’t be enough information for the AI system to make decisions from.
Eliminate Bias: Eliminating bias is one of the biggest challenges in the development of Artificial Intelligence (AI). It can deliver accurate and unbiased results based on the algorithms and logic fed into the system. Ensure the accuracy of data and always remember that AI will do what you want it to do and will not decide things for you.
Summary
Human resource professional stays more connected to what’s going on with their teams by providing them with the day’s notable news events and trends for the industry that they work in.
Nearly 40% of workers said that they’d like to receive more information about current events and trends from their HR leaders. There is no doubt that AI has the potential to change the way HR departments communicate. It is helping them in everything from hiring, sharing benefits, performance feedback, and more.
