As the owner of a small business, you find yourself juggling with many responsibilities every day. Without the right tools, it can get overwhelming. Over the years, I have zeroed down on a bunch of tools that can help small business owners (especially the ones who have an online business) stay on top of their work. I have tried to keep this list small and smart, with several tools exiting and new ones entering every year. This list is meant to help you get on with the job of managing your day-to-day job of growing your business rather than wasting time and avoid silly mistakes on finding the right tools to manage the laundry list. So let’s get on with it.
Acquire – Customer Communication
Acquire is a customer communication platform for delivering seamlessly integrated support. Users are able to communicate with support agents in real-time via text, video or voice thanks to the Live Chat feature. The sophisticated Chatbot functionality saves time and resources by automatically answering the most common customer questions without the need of support agents. This frees them up to focus on other more complicated queries. Chatbots can even work as a lead qualification tool, too. Meanwhile, Acquire’s Cobrowse delivers a simple on the go solution. All customers have to do is share their browsing screen with a support agent in real-time to get guidance on complex issues like product navigation, payment failures, and checkout difficulties. To sum up, Acquire is a one-stop-shop solution for all your customer support needs.
Skype – VOIP
Wild Apricot – Member Management
If your business entails managing memberships, then Wild Apricot provides you with all the tools to do that in one place. You can manage all your members, take online payments, create events and take registrations and do much more easily with this tool.
Read More: Buying or Selling a Small Business
Mockplus iDoc – Design Collaboration Tool
Mockplus iDoc is a popular all-in-one online design collaboration tool that allows designers, developers and product managers to import, prototype, test, share and handoff web/app designers with automatic specs, assets, code snippets. Product team can easily import designs from Sketch/PS/XD, create UI flows and interactive prototypes, check and download design assets/specs/code snippets, upload and preview files from Axure/JustinMind/Mockplus/
Billing and Accounts
Authorize.net – Payment Gateway
AeroLeads – B2B Data
AeroLeads is a tool used to find Emails, Phone Numbers and B2B Data. Install the chrome plugin and search for the people on LinkedIn, CrunchBase, AngelList and many more. This lead generation software will find their business emails, phone numbers, job title, and location too.
You can also able to verify email which will support you to reduce the bounce rate as you can able to verify one’s email before sending an email campaign. Select the best plan by visiting the AeroLeads website.
Workhoppers – Freelancers
When things get very busy around the office and I need an extra hand, Workhoppers is a cost-effective and fast solution to find local quality professionals for freelance, contract, gig or part-time help. The fact that I get matched with the right professionals and can proactively search profiles makes hiring super easy and flexible.
Asana – Tasks
Evernote – Archives
Alfred – Productivity App for Macs
Skitch – Annotated Screenshots
Unsplash – CCO Images
Floship – E-Commerce Order Fulfillment
Running an E-commerce store gets much easier with all above mentioned tools. Now all that is left to do is to figure out how you’re going to get your products to your customers.
Floship is a Hong Kong-based order fulfillment provider specialized in helping small to medium-sized businesses with warehousing, inventory management, order picking and worldwide shipping. Having your fulfillment provider close to your Chinese manufacturer or supplier has many benefits, a short lead time being one of them. We would recommend contacting them and help you create a solid shipping plan.